csa – community supported agriculture in gainesville
Signing Up - When you sign up, a secure, online member profile is created for you with your share options, your pick-up location, and your account activity. You can view and edit your account, change your pick up location, credit card info, or password and even place a vacation or suspension hold just by signing in to your account.
Payments - In order to secure your spot and to complete the registration process we ask you to pay an annual start up fee. This can be paid online on our website or sent in the mail to Siembra Farm, 2033 SE 23rd Place, Gainesville, FL 32641 as a check. This fee allows us to recuperate our beginning of the season expenses and also serves as a commitment to stick with the CSA throughout the season. This fee in non-refundable. You have the option of paying for your CSA with cash or check (or EBT/food stamps at the market pick ups). If you choose to pay online through an e-check you will be charged immediately upon payment. It’s automatic and you will get a statement by email. We do not store any of your personal or financial information on our website. Our order site is run by Farmigo and your information is stored securely by Authorize.net.
Picking Up Your Order - Please remember to pick up your order or have a friend or family member do so. When you pick up at your selected location, please sign next to your name. We ask our members to do this so you can be sure you are on the list and scheduled for a box.
Changing Your Pick Up Location - If you want to change your pick up location, please do so at least 2 days before your pick up day. If you switch and then want to switch back, you’ll need to log into your account again to do so.
Vacation and Suspension Holds - You may put your CSA delivery on hold by logging into your account. Please do this before midnight on Sunday for the coming week. You will not be charged while your delivery is on hold. For emergencies, call Veronica at (561) 670-6181 or email her at email@example.com
Missing Your Pick Up - If you miss your pick up, call Veronica (561) 670-6181 to let us know if you will be able to pick up your share at the farm the following day. If we do not hear from you and you forget or are not able to pick up your box, it will be donated to an interested party or facility, such as St. Francis House or a needy family in the community. We’re sorry but we cannot give a credit for boxes that are not picked up; but don’t worry, the produce will not go to waste.
Communications - Siembra Farm communicates with you via email on a regular basis to inform you of a payment or to remind you of a scheduled pick up. Sometimes we will need to send out alerts about your order or inform you about happenings on our farm. By becoming a member of our CSA, you are agreeing to open and read all email communications as soon as you see them since much of the information is time sensitive.
Cancellations - You may cancel your subscription at any time, giving us 2 days notice before your pick up day by calling Veronica at 561-670-6181 or by sending her an email at firstname.lastname@example.org. Please request a confirmation email back confirming your cancellation.
Holiday Changes - We will give you plenty of notice about holiday date changes.
Returning Your Box or Bag - We will have your shares in a bag or box. After the first pick up, please return your bag or box when you pick up your next share.
Our Guarantee – Siembra Farm CSA guarantees our produce for quality and freshness, and we pride ourselves in providing excellent customer service. If for any reason, you are not happy, please contact Veronica at 561-670-6181 or email@example.com. We will be happy to give you a refund or credit for any product or order that does not meet your standards. We strive to exceed your expectations each and every week.
Thank You! - Your membership to Siembra Farm reflects your commitment to help grow and strengthen the local food network. Thank you and enjoy in good health!